Tools

Cloud remote monitoring and management platform for MSPs and internal IT teams. It covers endpoint monitoring, patching, and remote management, and integrates with outside PSA products.

ninjaone.com

Cloud remote monitoring and management platform from Datto for securing, monitoring, and managing endpoints. It is commonly paired with Autotask PSA in the Datto portfolio.

datto.com

Remote monitoring and management product from ConnectWise for monitoring, scripting, and automation. ConnectWise offers it separately from ConnectWise RMM, including cloud and on-premises deployment.

connectwise.com

N-able remote monitoring and management platform for monitoring, patching, and managing customer endpoints.

n-able.com

RMM and PSA platform for MSPs and IT teams, combining endpoint monitoring, patching, remote access, and a helpdesk in one product.

atera.com

Unified platform for MSPs and IT departments that combines RMM, PSA, and Microsoft 365 management, including endpoint management, ticketing, and remote access.

syncrosecure.com

Professional services automation platform from ConnectWise for ticketing, agreements, billing, and service delivery. It was formerly known as ConnectWise Manage.

connectwise.com

Professional services automation platform from Datto for ticketing, contracts, billing, and projects. MSPs often run it alongside Datto RMM.

datto.com

PSA and service desk from Halo for MSPs, covering ticketing, contracts, billing, projects, and asset records in one platform.

usehalo.com

IT service management product from Freshworks for incidents, service requests, changes, and asset workflows.

freshworks.com

Backup and recovery software from Veeam for virtual, physical, cloud, and SaaS workloads. Service providers deliver it to clients through Veeam's partner programs.

veeam.com

Business continuity product from Datto that pairs a local backup appliance with cloud replication and recovery.

datto.com

Acronis product that combines backup and recovery with endpoint protection for servers, workstations, and Microsoft 365.

acronis.com

Cloud-first backup service from N-able for servers, workstations, and Microsoft 365 data.

n-able.com

Cloud-delivered endpoint security platform from CrowdStrike, including next-generation antivirus and endpoint detection and response.

crowdstrike.com

Endpoint security platform from SentinelOne for prevention, detection, and response across endpoints, including deployments managed by MSPs.

sentinelone.com

Managed detection and response for small and midsize businesses and the MSPs that support them. Huntress layers a security operations team on endpoint security.

huntress.com

Microsoft endpoint detection and response product for business and enterprise, part of the Microsoft Defender family.

microsoft.com

Password manager from 1Password with personal, family, and business plans, including shared vaults for teams.

1password.com

Open-source password manager for individuals and businesses, with a Bitwarden-hosted cloud and a self-hosted option.

bitwarden.com

Password and secrets manager from Keeper Security for personal use and for business teams that need shared vaults and admin controls.

keepersecurity.com

Password management and IT documentation product from N-able, aimed at MSPs that need a shared credential vault and client documentation.

n-able.com

Network monitoring software from Paessler. PRTG watches devices, bandwidth, and applications with sensors and alerts.

paessler.com

Cloud network monitoring and management platform used by MSPs to map networks, inventory devices, and alert on issues.

auvik.com

Open-source monitoring platform for networks, servers, cloud services, and applications. You host it yourself.

zabbix.com

SaaS monitoring and observability platform for infrastructure, applications, logs, and user experience.

datadoghq.com

IT documentation platform from Kaseya for configurations, credentials, and standard procedures. It is widely used by MSPs.

itglue.com

IT documentation platform for MSPs and internal IT teams, used to store assets, passwords, network details, and how-to articles.

hudu.com

Team wiki and documentation product from Atlassian for shared pages, spaces, and project knowledge.

atlassian.com

Open-source, self-hosted documentation platform that organizes content into shelves, books, chapters, and pages.

bookstackapp.com

Remote support and unattended access product from ConnectWise, formerly called ScreenConnect, for connecting to computers during support.

screenconnect.com

Remote access and remote support software for IT teams and MSPs, including unattended access to managed computers.

splashtop.com

Remote access and remote support software for attended sessions and unattended access to devices.

teamviewer.com

Remote desktop software for remote access and support across Windows, macOS, Linux, and mobile devices.

anydesk.com