Refund and Cancellation Policy

Digital downloads

Delivery is by a download link in the Stripe receipt email sent after payment. Because a file can't be returned once you have it, sales of digital downloads are final after that email and link are sent. We will refund you in full if:

• You were charged twice for the same order.
• You didn't receive the receipt email or the download link. Non-delivery means not receiving that email or link. Check your spam folder, then email us. If we can't get the link to you, we refund you.
• The file is corrupted or won't open. We'll send a working copy first. If we can't fix it within 5 business days, we refund you.

Ask within 14 days of purchase. That 14-day window covers a duplicate charge, not receiving the receipt email or download link, and a corrupted file. If something else is wrong, like the file isn't what the product page described, email us anyway. We'd rather sort it out.

Fixed-price services

This covers the Small Business IT Checkup ($199) and any other fixed-price service listed on the site.

Before work starts: cancel any time for a full refund. Work "starts" when we begin the review or setup at the time we booked with you, not when you pay.

Rescheduling: you can move your booking for free with at least 24 hours' notice.

After work starts:

• If you cancel partway through, we'll refund the share of the fee for work not yet done, prorated by how much of the scope is finished, and send you whatever we've finished.
• Once we've delivered the finished report or setup, the fee is earned and isn't refundable.
• If we didn't deliver what the service page promised, tell us within 14 days of delivery. We'll fix it. If we can't, we refund you.

If we have to cancel, you get a full refund.

Sponsorships and directory listings

• Before the placement goes live: cancel for a full refund.
• After it goes live: no refund for time already run. If you cancel a placement that runs longer than a month, we refund the unused full months.
• If we remove a placement for breaking our terms, no refund is owed. If we take it down for any other reason, we refund the unused time.

How refunds are paid

Approved refunds go back to the original payment method through Stripe. We send them within 5 business days of approval. Stripe says refunds usually take 5 to 10 business days to show up on your statement, depending on your bank.

Subscriptions

We don't sell subscriptions right now. The newsletter is free, and you can unsubscribe at any time.

Chargebacks

Please email us before disputing a charge with your bank. We can usually fix the problem the same day.